Politique de remboursement
Refund & Return Policy
Returns We want you to be fully satisfied with your purchase. If you are not, you may return eligible items within 21 days of delivery.
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Items must be unused, in their original packaging, and in resalable condition.
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Proof of purchase (order confirmation or receipt) is required.
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Certain products such as personal care items, aromatherapy oils, or customized goods may not be eligible for return due to hygiene or personalization reasons.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping costs are non‑refundable unless the item was defective or incorrect.
Exchanges If you need to exchange an item for a different size, style, or replacement, please contact our support team before sending the product back.
Return Shipping
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Customers are responsible for return shipping costs unless the item was defective or incorrect.
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We recommend using a trackable shipping service to ensure safe delivery.
How to Initiate a Return
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Contact our customer service team at [support@iconicmarketplace.com].
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Provide your order number and reason for return.
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Follow the instructions provided to ship your item back.